Welcome to the Charmed Memories website. Before placing an order please read our
Terms & Conditions carefully. These Terms and Conditions apply to the use of our
website. By placing an order online you agree to be bound by them.
Before using this website to buy goods online you confirm that you are at least 18
years old, or, if you are under 18, you confirm that you are accessing the website
with the consent of your parent or guardian.
Changes to Terms and Conditions:
We reserve the right to change the terms and conditions at any time. Any changes
will be made available as soon as possible and without prior notification.
Prices & Measurements
All products displayed on the Charmed Memories website are subject to
availability.
All prices displayed on the Charmed Memories website are subject to delivery costs
at checkout. No VAT will be added.
In the event that a product is listed at an incorrect price due to error, you will be notified via e-mail of the correct product price. We will give you, the customer, the choice of continuing or cancelling the order.
All weights and measurements are approximate. Products shown may not be
actual size. Colours of our images are as accurate as possible.
Placing an Order & Payment Methods
By completing any of our order processes you have made an offer to purchase goods from us. If an item is unavailable an alternative product will be offered or a refund given.
Orders can be placed using the following methods:
Payment Options
UK & Northern Ireland Only
Sage Pay
Payment for orders placed via our website can be made using debit/credit card. Our website uses a third party payment gateway which uses SSL technology to make sure your credit/debit card transactions are secure. Orders will only be despatched once we have received authorisation from your card issuer.
By Cheque - UK Bank Account Only. Cheques made payable to Charmed Memories Ltd"
For customers wishing to pay by cheque, please call: 0845 862 1644 or alternatively email us at: sales@charmed-memories.co.uk to place your order. Orders will be despatched once the cheque has cleared, usually 4 working days from receipt. Cheque guarantee details will also be required.
Please Note: Any fees incurred by Charmed Memories for insufficient funds will be passed onto the customer.
PayPal - UK, Northern Ireland & Europe
By PayPal
Customers can pay Charmed Memories with or without a paypal account using Paypal Standard. Paypal accept all major credit/debit cards including Visa, Mastercard, American Express and Discover. To find out more about paying with PayPal: Visit
We reserve the right to refuse an order, whether as a result of goods being
unavailable or when we reasonably believe payment for goods cannot be made.
Despatch & Delivery
Delivery to the UK, Northern Ireland and Europe only.
All despatched orders will be notified via e-mail.
We will endeavour to despatch all orders within 3 working days using the chosen
delivery method.
All orders will be delivered to the registered card holders address supplied.
Delivery times are dependant upon delivery method (Please note: once
despatched, Charmed Memories Ltd rely on a third party and cannot be held
responsible for delays).
Delivery lead times may be extended over public holidays.
Please read our Delivery Details for further information and prices.
Cancellations or Returns
Charmed Memories Ltd guarantees your total satisfaction with our products and
services. If the item ordered is unsuitable or damaged, you have 14 days from
receipt of order to cancel (this includes your statutory cooling off period).
Please inform us in writing via e-mail to: sales@charmed-memories.co.uk quoting
your order reference number, the item you wish to return and the reason for
return.
Charmed Memories Ltd is unable to accept returns on pierced earrings due to
reasons of hygiene. Regrettably we are also unable to accept returns on any
purpose made items eg: Charm Bracelets/Necklaces.
All returned goods should be placed in their original packaging and sealed securely.
All reasonable care should be taken to ensure returned goods are received in their
original condition. Goods should be returned within 14 days of notice of
cancellation.
Refunds will be given upon satisfaction of the above, the card you originally used
to pay will be refunded within 28 days.
It is advisable that all returned items are sent via Special Delivery. We cannot
accept responsibility for parcels lost in transit.
This returns policy does not affect your statutory rights.
Children and Small Parts Warning
Jewellery should not be worn by small children as small parts represent a choking hazard. Jewellery pieces are not intended as toys and should not be given to young children to play with. Children should be supervised by an adult if wearing jewellery. Jewellery should not be worn overnight. If you are unsure of suitability, please ask one of our staff for guidance.
Faulty Items
Should you receive an item which is either faulty, not what you ordered, or damaged on delivery please notify us immediately. The items must be returned via Recorded Delivery. Proof of postage should be kept and upon receipt of goods postage will be refunded in full.
We will replace or refund the price paid for any items which are found to be incorrect or damaged upon delivery.
How to Contact Us
E-mail: sales@charmed-memories.co.uk
Telephone: 0845 862 1644
Letter: Charmed Memories, P O Box 6314, Basildon, Essex, SS14 OHX
Website Content
Charmed Memories Ltd makes every effort to ensure that product and price details
are correctly displayed on their website and cannot be held responsible for any
errors or discrepancies beyond their reasonable control.
Charmed Memories Ltd owns the copyright to all the contents on this website. You
may not copy, reproduce, download or distribute any part of this website without
prior consent.
Privacy Policy
Your privacy is very important to us. We do not share your information with any
other parties. The information you provide us, will be used for the sole purpose of
fulfilling your order and communicating with you when necessary.
Company Registration
Registered in England, Charmed Memories Ltd, Unit 16 Cockridden Farm, Brentwood Road, Herongate, Essex, CM13 3LH. Registration Number No. 6685557.
Security Guarantee
Our website uses a third party payment gateway which uses SSL technology to make sure your credit/debit card transactions are secure.
We take all reasonable measures to keep your personal information secure. Charmed Memories do not have access to or process any payment information via their website. Should you require any further information please contact: sales@charmed-memories.co.uk
Complaints Procedure
In the event that we fail to meet our high standards of customer service, please do not hesitate to email us at: sales@charmed-memories.co.uk. We will endeavour to deal with your complaint as soon as possible and make every effort to reach a satisfactory conclusion.
These Terms and Conditions were last updated September 2010
